Your right to cancel

You can cancel your order within 14 days of receiving your watch, without giving any reason.

Conditions

The watch must be unworn and in new condition, returned in its original packaging with all tags, the warranty card and any documents that came with it. We may reduce the refund if the watch has been handled more than needed to examine it.

How to return

Tell us you want to cancel within the 14 days, through our contact form (choose Returns & Exchanges as the topic) or by email at info@citizenwatchgreece.com, with your order number. You can also use the cancellation form below. We will reply with the return address. Please send the watch back within 14 days of telling us, with the courier of your choice.

Return costs

The cost of sending the watch back is paid by you. If your watch arrived damaged or faulty, or we sent the wrong item, we cover the return.

Exchanges

Within 14 days of delivery, you can exchange an unworn watch for a different model. Contact us and tell us which model you would like instead.

Refunds

We refund the full amount you paid, including the original delivery charge, to your original payment method within 14 days of receiving your cancellation. We may wait until the watch has arrived back with us before refunding. Your bank may take a few more days to show it.

Faulty watches and your legal rights

Every watch comes with the official 3 year CITIZEN warranty, covering manufacturing faults. It does not cover batteries, straps and bracelets, the glass, or damage from wear, accident or water beyond the watch's rating. This is in addition to your legal rights as a consumer, including the 2 year legal guarantee if a product was faulty when delivered to you.

Cancellation form

If you want to cancel your order, you can copy, complete and email us this form. Using it is optional.

To: PAC TIME International Ltd., 32 Athalassa Avenue, Strovolos 2012, Nicosia, Cyprus, info@citizenwatchgreece.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:
Product(s):
Ordered on:
Received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: